Troubleshooting
The table below lists possible issues and suggestions for troubleshooting them.
|
Condition |
Cause |
Action |
|---|---|---|
|
Automatic battery shutdown
|
Over charge - high cell voltage |
Disconnect charger and contact Valid Customer Support. |
|
Over discharge - low cell voltage |
Acknowledge the alarm and immediately charge the VPS20-12. |
|
|
High temperature |
Acknowledge the alarm, disconnect or reduce load, and allow the VPS20-12 to cool. |
|
|
Low temperature |
Acknowledge the alarm and move the VPS20-12 to a warmer location Connect charger if charge level is low. |
|
|
High current draw |
Acknowledge the alarm and reduce the load. |
|
|
Wi-Fi network not visible |
Web server failure |
Shut down the VPS20-12 and restart. If problem persists, contact Valid Customer Support. |
|
Wi-Fi network visible and connected but no local website |
Web server failure |
Shut down the VPS20-12 and restart. If problem persists, contact Valid Customer Support. |
|
Cannot connect to local Wi-Fi network |
Incorrect access code |
Change Wi-Fi passcode via display or contact Valid Customer Support. |
|
Remote website info not updating |
Multiple causes |
Shut down the VPS20-12 and restart. If problem persists after 10 minutes, contact Valid Customer Support. |